Frequently asked questions
Quick answers to the questions we get most often. Browse the rest of the docs for deeper guides.
Do you provide the SMTP server, or do I bring my own?
You bring your own. RAPID SMTP is the dashboard, queue, contact list, templates and analytics around any SMTP credentials you already have — Gmail, Workspace, cPanel, SES, SendGrid, Mailgun, your own server.
How much does it cost?
Plans start at $0.59/month. There is no per-email surcharge — you pay for the dashboard, not for delivery (your SMTP provider handles delivery costs).
Is there a free plan?
Yes. The free tier lets you connect one SMTP account and send a small monthly volume so you can evaluate the product end-to-end.
Are my SMTP credentials safe?
Passwords and API keys are encrypted with AES-256-GCM using a server-only key before being written to the database. They're decrypted only inside the sending worker.
Can I send transactional and marketing email from the same account?
Yes, but you should use separate SMTP accounts and ideally separate subdomains so a marketing reputation hit doesn't affect transactional delivery.
Do you keep email contents?
We keep email metadata and SMTP responses in logs for the period your plan covers, so you can audit deliveries and debug failures. Bodies are stored only when you enable detailed logging.
Do you support webhooks?
Yes — incoming bounce, delivery and open/click events can be forwarded to your endpoint. See the Integrations page in your dashboard.
How do I cancel?
From Settings → Billing → Cancel. Your account stays active until the end of the current period.
Do you offer refunds?
Yes, within 7 days of a new subscription if you haven't sent more than 100 emails on the plan.
Where are servers hosted?
RAPID SMTP runs on Cloudflare's global edge network with the database in a single Lovable Cloud region.